Africa > East Africa > Kenya > Raj Singh, Chief Operating Officer of Chase Kenya

Kenya: Raj Singh, Chief Operating Officer of Chase Kenya


Despite the world recession, the African Banking sector is enjoying a lot of positive changes. Technology Banker speaks to Raj Singh, Chief Operating Officer of Chase Kenya, to find out his views about the sector and its future
g: How did you come to be in your current role?

A: Let me give you a bit of my background, I have 15 years’ experience in banking and financial service in multiple geographies. I have worked in India, Nigeria and Kenya. From an academic perspective, I have a degree in Commerce. I am as well a Chartered Accountant and a Fellow of The Institute of Chartered Accountants of India, Company Secretary (Associate of The Institute of Company Secretaries of India). I as well hold an MBA in Finance, which I gained from NMIMS-Mumbai, in India.
I suppose that my 15 years of successful hands on experience providing a wide range of products and services within the finance and banking domain combined with my experience and knowledge of mobile technology have been the primary reason that lead me to my current role.
g: What makes Chase Bank’s brand different from its competitors?
A: Our strategy is simple; we focus on exceptional customer service and building strong relationships. This strategy permeates amount sectors of our business from our vision to how we treat our customers and staff. We relentlessly redefine customer price by enhancing quality financial solutions delivery and stakeholder confidence for the people and businesses in the communities we serve.

g: What is your brightest expectation for Chase Bank?
A: Our vision is to be The Premier Pan African Relationship Bank offering stop financial solutions.

g If you can change thing in the banking sector in Africa, what will it be?
A: I would like to see that banking sector in Africa embark on implementing efficient centralisation process by centralizing banking operation whereby taking care of the technological challenges, process alignment and keeping a balance between centralisation and branch autonomy inclunding ensuring customer focused service KPIs during centralisation. I would further like to see a very high level of operational excellence in a Multi-Channel operation environment in Africa.

g: What is your brightest expectation for the banking sector in the years ahead?
A: I am sure that in the years ahead, banking sector in Africa is set to become additional organised with streamline operation, have reduced operational cost and by offering additional innovative and tailor made products through conventional inclunding robust and innovative electronic services & distribution channels.

g: What is the best thing about the African Market?
A: Africa is a growing market. Africa’s economy is on the move. The continent’s GDP rose by approx. 5% in the last 10 years. It is the fastest growing economic region in the world and the traditional barriers are gradually being broken down. Today Africa is where emerging markets were 15-20 years ago. Consumer increase potential is huge; Africa is the second most populous continent with close to 900 million people. Investors will miss out on a huge opportunity if they avoid vibrant and changing Africa. There is a fast increase in a continent of misconceptions. African lions are beginning to take their place next to dragons and tigers.

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